Giffie Support
Welcome to the Support Page for Giffie, the app that makes learning to read English fantastically fun and engaging for kids.
Frequently Asked Questions (FAQs)
App Crashes or Technical Issues
Q: What should I do if Giffie crashes or doesn't work properly?
A: Please contact us immediately so we can help resolve the issue. Email us at sai@heygiffie.com with a description of the problem, and we will get it to right away.
Subscription Issues
Q: Who can I contact if I have issues with my subscription?
A: For any subscription-related queries, please get in touch with our support team at sai@heygiffie.com. We're here to help with any billing or subscription management questions.
Canceling Subscriptions
Canceling on Android:
Open the Google Play Store app on your device.
Tap the menu icon and go to 'Subscriptions'.
Find the subscription for Giffie and select it.
Tap 'Cancel Subscription' and follow the on-screen instructions.
Canceling on iOS:
Open the Settings app on your iPhone or iPad.
Tap your name, then tap 'Subscriptions'.
Select the Giffie subscription.
Tap 'Cancel Subscription' (or 'Cancel Free Trial') and confirm.
Need Further Assistance?
If you have questions not covered in our FAQs, feel free to reach out to us directly at [Support Email Address]. Our team is always ready to assist you with any issues or inquiries.